Dear Startups, This time We are Inviting Pranav Kumar to talk on "How Can Entrepreneurs Harness Customer Experience (CX)?
The session will be interactive and active participation required by each individual.
* Conceptual understanding of CX and how is it different from CRM, customer service, customer engagement etc.
* Business value of CX - is there any proof of its impact?
* 6 Core Functions of CX
* CX in eCommerce & digital marketing
* CX Metrics
* Technology in CX
* Case Study
* Roadmap to CX adoption for MSME (micro, small and medium enterprises).
* Further learning recommendations
Chief Experience Designer
Praakamya - CX Design consultancy firm, Hyderabad.
For Event Registrations @ https://bit.ly/2VIIrtV